At xylonr.xyz, we are committed to providing you with a convenient and secure online shopping experience. To ensure your rights, we offer a detailed return policy outlined below. This policy helps you understand the process, conditions, and your rights when shopping at xylonr.xyz.

1. Return Time Frame

Customers have the right to request a return within 30 days of receiving the item. If you change your mind or the product does not meet your expectations, you can request a return for free within this period. After 30 days, return requests will not be accepted.

2. Return Conditions

To ensure the return is accepted, the product must meet the following conditions:

  • Unused product: The product must be in its original, unused condition, with no damage or signs of use.
  • Original packaging: The product must be returned in its original packaging, including all accessories.
  • Invoice: You need to provide the invoice or order details to verify the transaction.

3. Return Process

To process a return, please follow these steps:

  • Step 1: Contact us via email or our customer support phone number. We will ask for your order information and reason for the return.
  • Step 2: After your return request is confirmed, we will provide specific instructions on how to send the product back to us. You can use your preferred shipping service.
  • Step 3: Once we receive and inspect the product, we will proceed with the refund within 5-7 business days.

4. Non-returnable Items

Certain items will not be accepted for return, including but not limited to:

  • Discounted or promotional items: Items purchased at a discount or through special promotions may not be returned.
  • Personalized products: Custom-made products or those altered per customer request are not eligible for return.
  • Damage caused by user error: Products that are damaged or altered by the customer will not be eligible for return.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped. In these cases, xylonr.xyz will cover all return shipping costs.

6. Refunds

Once your return request is accepted, we will process the refund using the original payment method. The refund process may take 5-7 business days, depending on the payment method used. Please note that original shipping fees are non-refundable unless the product is defective.

7. Exchanges

If you would like to exchange a product rather than return it, please contact us within 30 days of receiving the item. The item you wish to exchange must meet the same return conditions outlined above. Once the request is verified, we will send the replacement product as soon as possible.

8. Defective Products

We apologize if you receive a defective product. In such cases, you can request a return or exchange within 30 days. Defective products include manufacturing errors or issues that occur during shipping.

  • Manufacturing defects: If the product is defective due to manufacturing or quality issues, please notify us immediately to proceed with the return or exchange.
  • Shipping damage: If the product is damaged during shipping, we will ask for images of the product and packaging to verify the issue.

9. International Return Policy

Our return policy applies to domestic orders. For international orders, please check our international return policy before making a purchase. International shipping fees and import taxes may affect the return process.

10. Contact Us

If you have any questions about our return policy, please contact us through the following channels:

We are always ready to assist you with any return-related concerns. Thank you for trusting xylonr.xyz for your shopping needs!